Operated by Real Life Options

Real Life Options - South Tyneside

GoodRated 13/08/2022Home care · South Shields

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note13 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity; respecting privacy, dignity and independence

Note13 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Aug 2022
Staff support: induction, training, skills and experience
Note13 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note13 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Aug 2022
Good communication support including body language, picture cards, easy-read formats and planned autism communication training
Note13 Aug 2022
Positive, person-centred culture led by an approachable registered manager with effective auditing and governance
Note13 Aug 2022
Strong partnership working with external health and social care professionals, smoothing transitions into service
Note13 Aug 2022
Effective safeguarding systems with online incident reporting shared with regional management for oversight and learning
Note13 Aug 2022
High staff continuity with very rare use of agency staff, supporting trust and wellbeing
Note

Note13 Aug 2022
End of life care and support
Note13 Aug 2022
Improving care quality in response to complaints or concerns
Note13 Aug 2022
Meeting people's communication needs
Note13 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note13 Aug 2022
Preventing and controlling infection
Note13 Aug 2022
Staffing and recruitment
Note13 Aug 2022
Using medicines safely
Note13 Aug 2022
Assessing risk, safety monitoring and management

Note13 Aug 2022
How the provider understands and acts on the duty of candour
Note13 Aug 2022
Working in partnership with others
Note13 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info