Operated by Care Quality Services Limited

Care Quality Services North East

GoodRated 8 Mar 2022Home care · Sunderland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2022
Staff support: induction, training, skills and experience
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2022
Systems in place to investigate and respond to complaints
Note3 Aug 2022
Robust recruitment process minimising risk of unsuitable staff
Note3 Aug 2022
Effective infection prevention and control systems including PPE use
Note3 Aug 2022
Strong, person-centred culture with positive feedback from people, relatives and staff
Note3 Aug 2022
Personalised care plans based on people's assessed needs and preferences
Note3 Aug 2022
Effective partnership working with external professionals

Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Supporting people to develop and maintain relationships and follow interests
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2022
Preventing and controlling infection
Note3 Aug 2022
Using medicines safely
Note3 Aug 2022
Staffing and recruitment
Note3 Aug 2022
Assessing risk, safety monitoring and management
Note3 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note3 Aug 2022
Continuous learning and improving care; working in partnership with others
Note3 Aug 2022
Managers and staff clear about roles, quality, risks and regulatory requirements
Note3 Aug 2022
Duty of candour; open and honest communication
Note3 Aug 2022
Promoting a positive, person-centred culture; engaging people, public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info