Hamelin Trust Community Support Service

Billericay, CM12 · Established 2013

A CQC-regulated home-care provider serving Billericay, registered since 2013. Rated Good at its most recent CQC inspection (Jul 2018).

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What the CQC found

The five questions inspectors ask, and how Hamelin scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Open, positive culture with accessible management and effective complaints handling.”
CQC inspection report, Oct 2021

“No missed visits reported by families; staff communicated promptly on the rare occasions of delays.”
CQC inspection report, Oct 2021

“Innovative development of the U Matter 2 project in response to local community need.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Hamelin Trust Community Support Service was rated Good across all five key questions at the May 2018 inspection, maintaining its previous overall rating. The well-led domain improved from Requires Improvement, with strengthened quality monitoring, though conse…
Jan 2021
Good
Hamelin Trust Community Support Service was rated Good overall, with strong person-centred care, well-trained and compassionate staff, and effective safeguarding practices. The Well-led domain was rated Requires Improvement due to inconsistent communication wi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Hamelin does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CM12 0DU in Billericay. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CM12

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