Operated by Devoted Homecare Ltd

Devoted Homecare

GoodRated 7 Aug 2022Home care · Ashford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jul 2022
Staff support: induction, training, skills and experience
Note8 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jul 2022
Positive culture with 'family feel', registered manager won Kent Foundation Business of the Year 2022
Note8 Jul 2022
Regular quality assurance audits, spot checks and welfare surveys with action planning
Note8 Jul 2022
Effective communication support including flash cards, eye/head movement technology and large print
Note8 Jul 2022
Person-centred culture with flexible support tailored to individual preferences and fluctuating needs
Note8 Jul 2022
Strong partnership working with healthcare professionals (OTs, district nurses, palliative care, dementia teams)
Note8 Jul 2022

Note8 Jul 2022
End of life care and support
Note8 Jul 2022
Improving care quality in response to complaints or concerns
Note8 Jul 2022
Meeting people's communication needs
Note8 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jul 2022
Working in partnership with others
Note8 Jul 2022
Continuous learning and improving care
Note8 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info