Operated by The Care and Support Group Ltd

The Care and Support Group Tyneside

GoodRated 7 Jul 2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services
Note7 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2022
Staff support: induction, training, skills and experience
Note7 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note7 Jul 2022
Staff felt valued and supported by management, with recognition schemes such as carer of the month
Note7 Jul 2022
Effective quality monitoring through audits and spot checks
Note7 Jul 2022
Strong partnership working with other healthcare professionals
Note7 Jul 2022
Person-centred care plans developed with people and families, including choice of staff gender
Note7 Jul 2022
Safe recruitment procedures including DBS checks and references
Note7 Jul 2022
Medicines were managed safely with electronic recording and competency assessments

Note7 Jul 2022
End of life care and support
Note7 Jul 2022
Improving care quality in response to complaints or concerns
Note7 Jul 2022
Meeting people's communication needs
Note7 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jul 2022
Staffing and recruitment
Note7 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Jul 2022
Preventing and controlling infection
Note7 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Jul 2022
Using medicines safely

Note7 Jul 2022
Working in partnership with others
Note7 Jul 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note7 Jul 2022
How the provider understands and acts on the duty of candour
Note7 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements