Operated by Epiphany Care Services Ltd

Angel House

Insufficient evidence to rateRated 22/07/2022Home care · London

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Insufficient evidence to rate

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2022
PPE well stocked and infection prevention and control policy up to date.
Note22 Jul 2022
Registered manager available on-call 24 hours a day; well-organised policies, procedures and records.
Note22 Jul 2022
Person-centred and culturally aware approach, including making communication cards in the person's first language.
Note22 Jul 2022
Risk assessments were comprehensive with guidance for staff to minimise risks.
Note22 Jul 2022
Registered manager carried out comprehensive holistic assessments of people's needs.
Note22 Jul 2022

Note22 Jul 2022
End of life care and support
Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jul 2022
Meeting people's communication needs
Note22 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Using medicines safely
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Jul 2022
Staffing and recruitment

Note22 Jul 2022
How the provider understands and acts on the duty of candour
Note22 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements