Operated by Evolving Care Limited

Evolving Care Limited Congleton

GoodRated 2 Feb 2023Home care · Congleton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note2 Feb 2023
Service worked effectively with local authority and other professionals
Note2 Feb 2023
Registered manager transparent, open and clear about regulatory responsibilities
Note2 Feb 2023
Quality assurance officer in post; surveys analysed and improvements actioned
Note2 Feb 2023
Complaints investigated appropriately with lessons learned and outcomes fed back to people
Note2 Feb 2023
Medication safely managed with competency-checked staff and appropriately signed MARs
Note2 Feb 2023
Structured induction process including training, shadowing and evaluation of new starters
Note2 Feb 2023
Person-centred care plans reflecting individual lifestyle, preferences, cultural and religious backgrounds
Note2 Feb 2023
Real-time monitoring system for staff arrival times and lone worker safety
Note2 Feb 2023
Robust staff recruitment with appropriate checks to confirm suitability to support vulnerable people
minorrecord_keeping2 Feb 2023
people had asked for changes to their times and had agreed that carers could leave earlier. This information had not always been relayed to office staff.
minormissed_or_late_visits2 Feb 2023
calls that should have lasted 30 minutes were completed far earlier. Some early morning calls were not attended until up to 2 hours later and some evening calls started up to 2 hours earlier.