Operated by Voyage 1 Limited

Voyage(DCA) Greater Manchester

Requires improvementRated 11 Aug 2022Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Nov 2022
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note16 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Nov 2022
Staff support: induction, training, skills and experience
Note16 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Nov 2022
MCA and DoLS were applied correctly, with appropriate external professional involvement and least restrictive practices evidenced.
Note16 Nov 2022
The provider worked effectively in partnership with health and social care professionals including GPs and community learning disability teams.
Note16 Nov 2022
Care plans were detailed, person-centred and promptly updated when needs changed, reflecting the principles of right support, right care and right culture.
Note16 Nov 2022
Robust safeguarding systems were in place with staff demonstrating a good understanding of when and how to raise concerns.
Note16 Nov 2022
Staff received regular supervision and appraisal, and the registered manager invested in developing staff skills and confidence.

Note16 Nov 2022
End of life care and support
Note16 Nov 2022
Improving care quality in response to complaints or concerns
Note16 Nov 2022
Supporting people to develop and maintain relationships; support to follow interests and take part in activities
Note16 Nov 2022
Meeting people's communication needs
Note16 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Nov 2022
Preventing and controlling infection
Note16 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note16 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Nov 2022
Staffing and recruitment
Note16 Nov 2022
Using medicines safely

Note16 Nov 2022
Engaging and involving people, the public and staff; Working in partnership with others
Note16 Nov 2022
How the provider understands and acts on the duty of candour
Note16 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Nov 2022
Managers and staff being clear about their roles; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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