Flexi Direct Ltd

GoodRated 17/08/2022Home care · Oxford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Sept 2022
Staff support: induction, training, skills and experience
Note3 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Sept 2022
Strong partnership working with GPs, OTs, district nurses and social workers
Note3 Sept 2022
Monthly medicine audits and competency checks for safe medicines administration
Note3 Sept 2022
Approachable and supportive registered manager fostering open culture
Note3 Sept 2022
Person-centred care plans regularly reviewed and reflecting people's preferences
Note3 Sept 2022
Staff received induction, training and shadowing with regular supervision/spot checks
Note3 Sept 2022
Robust recruitment processes including DBS, references and right-to-work checks

Note3 Sept 2022
End of life care and support
Note3 Sept 2022
Improving care quality in response to complaints or concerns
Note3 Sept 2022
Meeting people's communication needs
Note3 Sept 2022
Planning personalised care to ensure people have choice and control

Note3 Sept 2022
Learning lessons when things go wrong
Note3 Sept 2022
Preventing and controlling infection
Note3 Sept 2022
Using medicines safely
Note3 Sept 2022
Staffing and recruitment
Note3 Sept 2022
Assessing risk, safety monitoring and management
Note3 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note3 Sept 2022
Continuous learning and improving care; working in partnership with others
Note3 Sept 2022
Engaging and involving people using the service, the public and staff
Note3 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note3 Sept 2022
Understanding and acting on the duty of candour
Note3 Sept 2022
Promoting a positive, person-centred, open, inclusive and empowering culture