Operated by Hales Group Limited

Hales Group Limited - Peterborough

GoodRated 8 Oct 2022Home care · Peterborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Aug 2022
Supporting people to eat and drink enough; working with other agencies; accessing healthcare
Note10 Aug 2022
Staff support: induction, training, skills and experience
Note10 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Aug 2022
Strong communication and duty of candour practices with families
Note10 Aug 2022
Effective quality assurance with multiple layers of governance including a compliance team
Note10 Aug 2022
Approachable and well-liked registered manager promoting a positive, open culture
Note10 Aug 2022
Staff treated people with kindness, dignity and respect, often going 'over and above'
Note10 Aug 2022
Person-centred care planning involving people, relatives and external professionals
Note10 Aug 2022
Robust infection prevention and control procedures with correct PPE use

Note10 Aug 2022
End of life care and support
Note10 Aug 2022
Improving care quality in response to complaints or concerns
Note10 Aug 2022
Meeting people's communication needs
Note10 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Aug 2022
Learning lessons when things go wrong
Note10 Aug 2022
Preventing and controlling infection
Note10 Aug 2022
Using medicines safely
Note10 Aug 2022
Staffing and recruitment
Note10 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note10 Aug 2022
Continuous learning and improving care; Working in partnership with others
Note10 Aug 2022
Engaging and involving people using the service, the public and staff
Note10 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Aug 2022
How the provider understands and acts on the duty of candour
Note10 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering