Platinum Healthcare Services

Alcester, B50 · Established 28/0 · Operated by Platinum Healthcare Services Limited

A CQC-regulated home-care provider serving Alcester, registered since 28/0. Rated Good at its most recent CQC inspection (16/03/2023).

What the CQC found

The five questions inspectors ask, and how Platinum scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“Staff issued with lone working grab bags including personal alarms, blankets and torches.”
CQC inspection report, Apr 2024

“People's cultural and religious beliefs were identified during the assessment process.”
CQC inspection report, Apr 2024

“People were supported to access healthcare services and staff proactively liaised with GPs and other professionals.”
CQC inspection report, Apr 2024

Inspection history

Apr 2024
Requires improvement
Platinum Healthcare Services received an overall rating of Requires Improvement at its first CQC inspection, with a breach of Regulation 17 (Good Governance) identified due to absent audits, quality assurance systems, and oversight, alongside failures in safeg…
Jan 2024
Good
Platinum Healthcare Services improved from Requires Improvement to Good overall following a focused inspection of Safe, Effective and Well-led domains, with Safe and Effective both rated Good. Well-led remained Requires Improvement due to inconsistent governan…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at B50 4JS in Alcester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B50

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