Operated by Platinum Healthcare Services Limited

Platinum Healthcare Services

GoodRated 16/03/2023Home care · Alcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note23 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note23 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Apr 2024
Supporting people to live healthier lives, access healthcare services and support
Note23 Apr 2024
Staff support: induction, training, skills and experience
Note23 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Apr 2024
Ensuring consent to care and treatment in line with law and guidance

Note23 Apr 2024
Staff issued with lone working grab bags including personal alarms, blankets and torches.
Note23 Apr 2024
People's cultural and religious beliefs were identified during the assessment process.
Note23 Apr 2024
People were supported to access healthcare services and staff proactively liaised with GPs and other professionals.
Note23 Apr 2024
Grab sheets in care plans provided key emergency information to support hospital admissions.
Note23 Apr 2024
Staff received training in safeguarding, medicines administration, infection control and end of life awareness.
Note23 Apr 2024

Note23 Apr 2024
End of life care and support
Note23 Apr 2024
Improving care quality in response to complaints or concerns
Note23 Apr 2024
Meeting people's communication needs
Note23 Apr 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Apr 2024
Preventing and controlling infection
Note23 Apr 2024
Using medicines safely
Note23 Apr 2024
Staffing and recruitment
Note23 Apr 2024
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note23 Apr 2024
Systems and processes to safeguard people from the risk of abuse

Note23 Apr 2024
Working in partnership with others
Note23 Apr 2024
How the provider understands and acts on the duty of candour
Note23 Apr 2024
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note23 Apr 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.9 km awayWarwickshire

Registered manager: Van Rensburg, Basie

Run by Creative Support Limited

Good1.5 km awayWarwickshire

Registered manager: Forrester, Leanne

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