Operated by Daram Care Ltd

Ever Care

GoodRated 12 Aug 2022Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Dec 2022
Staff support: induction, training, skills and experience
Note8 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note8 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note8 Dec 2022
Positive culture with open feedback channels; relatives reported the registered manager was highly responsive to needs.
Note8 Dec 2022
Service actively supported social inclusion, including facilitating attendance at a day centre and places of worship.
Note8 Dec 2022
Care plans were person-centred, reviewed at 7 days, 6 weeks and 6 months, and accessible via an electronic app to relatives.
Note8 Dec 2022
Staff felt well-supported, with the registered manager accommodating personal circumstances and fitting rotas around commitments.
Note8 Dec 2022
People were paired with staff who spoke their language to support inclusive communication where English was not a first language.
Note

Note8 Dec 2022
End of life care and support
Note8 Dec 2022
Improving care quality in response to complaints or concerns
Note8 Dec 2022
Meeting people's communication needs
Note8 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note8 Dec 2022
Engaging and involving people using the service, the public and staff
Note8 Dec 2022
How the provider understands and acts on the duty of candour
Note8 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info