Caringhearts Support Services Ltd

GoodRated 19/05/2022Home care · Bridgwater

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note1 Oct 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2023
Staff support: induction, training, skills and experience
Note1 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Oct 2023
PPE was consistently used and proactively supplied on a rolling basis to all service locations.
Note1 Oct 2023
Safe recruitment processes including DBS checks and references, with good induction and ongoing training including dementia care.
Note1 Oct 2023
Effective partnership working with health professionals including hospital teams, GPs, SALT, and local hospice for end-of-life care.
Note1 Oct 2023
Strong person-centred culture promoted by the registered manager, with open feedback mechanisms and high satisfaction scores.
Note1 Oct 2023
Staff were described as kind, caring and respectful, supporting people's privacy, dignity and independence.
Note

Note1 Oct 2023
End of life care and support
Note1 Oct 2023
Improving care quality in response to complaints or concerns
Note1 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Oct 2023
Meeting people's communication needs
Note1 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2023
Preventing and controlling infection; Learning lessons when things go wrong
Note1 Oct 2023
Using medicines safely
Note1 Oct 2023
Staffing and recruitment
Note1 Oct 2023
Assessing risk, safety monitoring and management
Note1 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note1 Oct 2023
Continuous learning and improving care; Working in partnership with others
Note1 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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