Operated by Caring Hearts Homecare Ltd

Right at Home Chichester & Bognor Regis

GoodRated 10 Feb 2021Home care · Chichester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note2 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note2 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note2 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Oct 2021
Staff support: induction, training, skills and experience
Note2 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Oct 2021
Collaborative working with health and social care professionals, including use of hospital passports for continuity.
Note2 Oct 2021
Registered manager demonstrated clear understanding of duty of candour and regulatory responsibilities.
Note2 Oct 2021
Strong governance framework with regular quality assurance checks on medicines, care plans, and risk management.
Note2 Oct 2021
Complaints procedure was in place and people felt confident raising concerns.
Note2 Oct 2021
People and relatives praised staff as kind, compassionate, and respectful, going above and beyond expectations.
Note

Note2 Oct 2021
End of life care and support
Note2 Oct 2021
Improving care quality in response to complaints or concerns
Note2 Oct 2021
Meeting people's communication needs
Note2 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Oct 2021
Continuous learning and improving care; Working in partnership with others
Note2 Oct 2021
Engaging and involving people using the service, the public and staff
Note2 Oct 2021
How the provider understands and acts on the duty of candour
Note2 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info