Operated by Westmorland Homecare Limited

Westmorland Homecare - Lancaster & Morecambe

OutstandingRated 24/09/2022Home care · Lancaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note24 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note24 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Sept 2022
Supporting people to eat and drink and access healthcare services
Note24 Sept 2022
Staff support: induction, training, skills and experience
Note24 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Sept 2022
Compassionate end-of-life care including free counselling for staff and a 'Caring after loss' service for bereaved families
Note24 Sept 2022
Committed leadership with effective auditing, quality assurance, duty of candour understanding and engagement with people and staff
Note24 Sept 2022
Robust safeguarding, recruitment, medicines management and infection prevention and control practices
Note24 Sept 2022
Strong communication support including specialist training (e.g. Team Teach), braille statement of purpose, multiple formats and languages
Note24 Sept 2022
Innovative approaches to reducing loneliness, including monthly community social events and reuniting people with old friends
Note

Note24 Sept 2022
End of life care and support
Note24 Sept 2022
Improving care quality in response to complaints or concerns
Note24 Sept 2022
Meeting people's communication needs
Note24 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Sept 2022
Preventing and controlling infection
Note24 Sept 2022
Using medicines safely
Note24 Sept 2022
Staffing and recruitment
Note24 Sept 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Sept 2022
Working in partnership with others
Note24 Sept 2022
Engaging and involving people using the service, the public and staff
Note24 Sept 2022
Managers and staff being clear about their roles; continuous learning; duty of candour
Note24 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info