Operated by Newcombe Home Care Services Limited

Right at Home Loughborough

GoodRated 8 Mar 2022Home care · Loughborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note3 Aug 2022
Supporting people to express their views and be involved in making decisions; privacy, dignity and independence
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Supporting people to eat and drink enough; access healthcare services
Note3 Aug 2022
Staff support: induction, training, skills and experience
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2022
Visible, approachable nominated individual promoting an open culture and duty of candour
Note3 Aug 2022
Robust quality assurance systems including electronic monitoring of care call times
Note3 Aug 2022
Person-centred care with detailed support plans reflecting routines, preferences and life history
Note3 Aug 2022
Structured induction, ongoing training, supervision, annual appraisal and unannounced spot checks
Note3 Aug 2022
Detailed risk assessments developed with people and reviewed regularly
Note3 Aug 2022

Note3 Aug 2022
End of life care and support
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Supporting people to develop and maintain relationships and follow interests
Note3 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2022
Duty of candour
Note3 Aug 2022
Engaging and involving people, the public and staff
Note3 Aug 2022
Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements
Note3 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info