Operated by Senior Health Care Group Ltd

Senior Health Care Cornwall

Requires improvementRated 13/07/2023Home care · Truro

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note13 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Jul 2023
Staff support: induction, training, skills and experience

Note13 Jul 2023
Staff supported people to maintain independence and develop new skills.
Note13 Jul 2023
People had access to meaningful activities tailored to their preferences and cultural backgrounds.
Note13 Jul 2023
The service worked in partnership with key organisations and made referrals to relevant professionals when necessary.
Note13 Jul 2023
People and relatives provided positive feedback about staff, describing them as exceptional and trustworthy.
Note13 Jul 2023
Staff worked within the principles of the Mental Capacity Act 2005.
Note13 Jul 2023

Note13 Jul 2023
Improving care quality in response to complaints or concerns
Note13 Jul 2023
Supporting people to develop and maintain relationships and take part in activities
Note13 Jul 2023
Meeting people's communication needs
Note13 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jul 2023
Learning lessons when things go wrong
Note13 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Jul 2023
Staffing and recruitment
Note13 Jul 2023
Using medicines safely
Note13 Jul 2023
Assessing risk, safety monitoring and management

Note13 Jul 2023
Working in partnership with others
Note13 Jul 2023
How the provider understands and acts on the duty of candour
Note13 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Jul 2023
Engaging and involving people using the service, the public and staff
Note13 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements