Operated by Severn Valley Home Care Ltd

Severn Valley Home Care Offices

GoodRated 21/07/2022Home care · Bridgnorth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note12 Dec 2025
Registered manager engaged with local provider forums and kept up to date with best practice.
Note12 Dec 2025
Accessible information provided to people, including large print for those with visual impairments.
Note12 Dec 2025
Safe medicines management with competency assessments and guidelines for 'when required' medicines.
Note12 Dec 2025
Good working relationships with local healthcare professionals, GP practices and district nurse teams.
Note12 Dec 2025
Staff received structured induction, Care Certificate training, shadow shifts and ongoing supervision.
Note12 Dec 2025
Registered manager provided strong leadership with regular spot checks, quality monitoring and open culture.
Note12 Dec 2025
Effective communication systems kept relatives promptly informed of changes.
Note12 Dec 2025
Kind, compassionate staff team who treated people with dignity, respect and promoted independence.
Note12 Dec 2025
Person-centred care planning with people and relatives involved in assessment and review of care plans.
Note12 Dec 2025
People felt safe and protected from abuse; staff trained to recognise and respond to safeguarding concerns.