Operated by Elegance Care and Support Ltd

Elegance Care and Support

GoodRated 26/07/2022Home care · Houghton Le Spring

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note27 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jul 2022
Staff worked in partnership with external health professionals to achieve positive outcomes for people.
Note27 Jul 2022
Registered manager promoted an open, honest and approachable culture.
Note27 Jul 2022
Person-centred care plans detailing individual needs, preferences, communication needs and end-of-life wishes.
Note27 Jul 2022
Effective quality assurance system including regular audits, surveys and stakeholder feedback.
Note27 Jul 2022
Robust safeguarding processes with timely reporting to the local authority and regular safeguarding training.
Note27 Jul 2022

Note27 Jul 2022
End of life care and support
Note27 Jul 2022
Improving care quality in response to complaints or concerns
Note27 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jul 2022
Meeting people's communication needs
Note27 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Jul 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note27 Jul 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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