Operated by Karpe Diem Healthcare Ltd

KD Healthcare Ltd

GoodRated 7 May 2022Home care · Burgess Hill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note5 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jul 2022
Staff support: induction, training, skills and experience
Note5 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jul 2022
Compassionate end of life care praised by families.
Note5 Jul 2022
Effective communication support including use of eye gaze software and tablets tailored to individual needs.
Note5 Jul 2022
Open, person-centred leadership culture with regular governance reviews, service improvement log and contingency planning.
Note5 Jul 2022
Strong partnership working with health professionals; positive feedback from MDT colleagues.
Note5 Jul 2022
Person-centred care planning co-created with people, families and health professionals; people choose their own staff teams.
Note5 Jul 2022

Note5 Jul 2022
End of life care and support
Note5 Jul 2022
Improving care quality in response to complaints or concerns
Note5 Jul 2022
Meeting people's communication needs
Note5 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jul 2022
Preventing and controlling infection
Note5 Jul 2022
Using medicines safely
Note5 Jul 2022
Staffing and recruitment
Note5 Jul 2022
Assessing risk, safety monitoring and management
Note5 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note5 Jul 2022
Working in partnership with others
Note5 Jul 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note5 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jul 2022
How the provider understands and acts on the duty of candour
Note5 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering