Nanny Care Services Ltd

Requires improvementRated 23/11/2022Home care · Slough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Not rated

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note13 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Dec 2022
Staff support: induction, training, skills and experience
Note13 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Dec 2022
People were supported to have maximum choice and control in line with MCA principles.
Note13 Dec 2022
A complaints policy and procedure was in place and historical complaints were handled appropriately.
Note13 Dec 2022
Positive feedback from people and relatives indicated satisfaction with care and staff attitude.
Note13 Dec 2022
Adequate supplies of personal protective equipment were available and COVID-19 guidance was followed.
Note13 Dec 2022
Staff received training relevant to their role, including infection prevention, safeguarding, MCA, and dignity/privacy.
Note13 Dec 2022

Note13 Dec 2022
Improving care quality in response to complaints or concerns
Note13 Dec 2022
Meeting people's communication needs
Note13 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Dec 2022
Learning lessons when things go wrong
Note13 Dec 2022
Preventing and controlling infection
Note13 Dec 2022
Using medicines safely
Note13 Dec 2022
Staffing and recruitment
Note13 Dec 2022
Assessing risk, safety monitoring and management
Note13 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Dec 2022
Continuous learning and improving care
Note13 Dec 2022
Engaging and involving people using the service, the public and staff
Note13 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Dec 2022
How the provider understands and acts on the duty of candour
Note13 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering