Teebollz Consulting Limited

GoodRated 19/01/2023Home care · Dagenham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note19 Jan 2023
The provider worked in partnership with social workers, local commissioners and health professionals and was on local authority frameworks
Note19 Jan 2023
Quality assurance systems included audits of care plans, medicines records, staff training and daily notes with issues addressed in supervision
Note19 Jan 2023
The registered manager maintained an open-door policy and provided regular supervision, with staff reporting strong management support
Note19 Jan 2023
Care plans were person-centred, covering outcomes, communication needs, independence levels and equality characteristics
Note19 Jan 2023
People's equality characteristics including race, religion, culture and language were recorded in care plans and respected by staff
Note19 Jan 2023
Staff were trained by a registered manager who held professional social care trainer qualifications, including the Care Certificate induction
Note19 Jan 2023
Medicines administration records were up to date and complete, with regular audits and spot checks by the registered manager
Note19 Jan 2023
Staff were recruited safely with thorough checks including international criminal records checks for applicants resident in UK less than 5 years
Note19 Jan 2023
Robust risk assessments covered health conditions, falls, skin integrity, medicines and personal care with clear guidance for staff
Note19 Jan 2023
Safeguarding procedures were in place and staff demonstrated clear understanding of how to report concerns of abuse to local authority and CQC