Operated by City Carers Ltd

City Carers

GoodRated 25/05/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 May 2022
Respecting and promoting people's privacy, dignity and independence
Note25 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 May 2022
Staff working with other agencies; supporting people to access healthcare
Note25 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 May 2022
Staff support: induction, training, skills and experience
Note25 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 May 2022
Open-door management culture with supportive registered manager praised by staff and relatives
Note25 May 2022
Adequate PPE supply and infection control training, including COVID-19 measures
Note25 May 2022
Service worked within principles of the Mental Capacity Act and obtained consent
Note25 May 2022
Punctual visits with no missed visits and proactive communication if delayed
Note25 May 2022
Care workers matched to people's cultural, religious and language preferences (e.g. Somali speakers)
Note25 May 2022

Note25 May 2022
End of life care and support
Note25 May 2022
Improving care quality in response to complaints or concerns
Note25 May 2022
Meeting people's communication needs
Note25 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 May 2022
Learning lessons when things go wrong
Note25 May 2022
Preventing and controlling infection
Note25 May 2022
Using medicines safely
Note25 May 2022
Staffing and recruitment
Note25 May 2022
Assessing risk, safety monitoring and management
Note25 May 2022
Systems and processes to safeguard people from the risk of abuse

Note25 May 2022
Engaging and involving people, public and staff; working in partnership with others
Note25 May 2022
Duty of candour; understanding quality performance, risks and regulatory requirements
Note25 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 May 2022
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info