Home Care Heroes Ltd

GoodRated 17/01/2023Home care · Wembley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Jan 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note17 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Jan 2023
Staff support: induction, training, skills and experience
Note17 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Jan 2023
Strong governance with quality assurance audits, staff meetings, and partnership working with local commissioning teams
Note17 Jan 2023
Registered manager maintained regular contact with people and relatives for feedback and quality reviews
Note17 Jan 2023
Regular supervision, spot checks, and annual appraisals ensuring staff performance and development
Note17 Jan 2023
Staff matched with people by language and cultural background to support effective communication
Note17 Jan 2023
Good infection control with appropriate PPE supply and staff training
Note17 Jan 2023

Note17 Jan 2023
Improving care quality in response to complaints or concerns
Note17 Jan 2023
Meeting people's communication needs
Note17 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Jan 2023
Learning lessons when things go wrong
Note17 Jan 2023
Preventing and controlling infection
Note17 Jan 2023
Using medicines safely
Note17 Jan 2023
Staffing and recruitment
Note17 Jan 2023
Assessing risk, safety monitoring and management
Note17 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Jan 2023
Working in partnership with others
Note17 Jan 2023
Engaging and involving people using the service, the public and staff
Note17 Jan 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note17 Jan 2023
How the provider understands and acts on the duty of candour
Note17 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering