Operated by Nyadowa Services Limited

Nyadowa Care

GoodRated 14/05/2022Home care · Potters Bar

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

19 findings

caring

Note21 May 2022
Is the service caring?

effective

Note21 May 2022
Is the service effective?

Other

Note21 May 2022
Registered manager open, honest and submitting notifications to CQC; improvement plan in place
Note21 May 2022
Strong person-centred culture with staff dedicated and passionate about the people they support
Note21 May 2022
Staff worked effectively with external health professionals leading to improved outcomes
Note21 May 2022
Thorough pre-service assessments focused on preferences as well as care needs
Note21 May 2022
Robust recruitment checks completed in line with legislation
Note21 May 2022
People supported safely with medicines, including PRN protocols and competency checks
Note21 May 2022
Care visits happened on time and lasted the correct duration with consistent staff
Note21 May 2022
Staff trained in safeguarding and knew how to report concerns
Note21 May 2022
People and relatives were positive about the safe, kind and compassionate care received
minorsupervision_appraisal21 May 2022
formalising systems for staff supervision and collecting feedback from people, relatives and the staff team
minorcare_planning21 May 2022
not all of the information staff knew about people's likes and dislikes were recorded in support plans to support new staff members
minorrecord_keeping21 May 2022
risk assessments would have benefitted from more specific detail to guide staff in some areas of people's support
moderategovernance21 May 2022
most of the information about managing the service being 'in their head'. They told us they still needed to develop systems for monitoring aspects of the service
moderategovernance21 May 2022
this system was not working effectively and there were numerous errors relating to staff signing in and out for visits and the length of visits being recorded incorrectly

responsive

Note21 May 2022
Is the service responsive?

safe

Note21 May 2022
Is the service safe?

well_led

Note21 May 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: EN6 3LT
Registered manager: Masaya, Landiso
Local authority: Hertfordshire
Region: East
City: Potters Bar
Last CQC check: 14/May/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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