Operated by Midshires Care Limited

Helping Hands Nantwich

GoodRated 11 Feb 2022Home care · Nantwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
Robust quality assurance including audits, spot checks, surveys and an action plan to develop the service
Note2 Nov 2022
Open, person-centred culture with 'moment of kindness' award and responsive registered manager
Note2 Nov 2022
Service worked within the principles of the MCA with consent, capacity assessments and best interest decisions recorded
Note2 Nov 2022
Personalised support plans developed with involvement of people and relatives
Note2 Nov 2022
Electronic medication administration records enabled ongoing oversight and timely action on changes
Note2 Nov 2022

Note2 Nov 2022
End of life care and support
Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Continuous learning and improving care
Note2 Nov 2022
Engaging and involving people, the public and staff; working in partnership with others
Note2 Nov 2022
Managers and staff being clear about their roles; understanding quality performance, risks, regulatory requirements and duty of candour
Note2 Nov 2022
Promoting a positive, person-centred, open, inclusive and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info