Operated by Link Care Solutions Limited

Link Care Solutions

Requires improvementRated 20/09/2023Home care · Ashton-under-lyne

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note20 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Sept 2023
Staff support: induction, training, skills and experience

Note20 Sept 2023
Staff encouraged people to maintain independence where possible during personal care.
Note20 Sept 2023
Safeguarding policies were in place and staff demonstrated good knowledge of abuse types and reporting responsibilities.
Note20 Sept 2023
The manager was responsive and proactive, contacting healthcare professionals on behalf of people using the service.
Note20 Sept 2023
Staff supported people compassionately at the end of their lives with a specific end of life care plan in place.
Note20 Sept 2023
Care plans were personalised and updated as staff got to know people, with evidence of family involvement.
Note

Note20 Sept 2023
End of life care and support
Note20 Sept 2023
Improving care quality in response to complaints or concerns
Note20 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Sept 2023
Learning lessons when things go wrong
Note20 Sept 2023
Preventing and controlling infection
Note20 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Sept 2023
Assessing risk, safety monitoring and management
Note20 Sept 2023
Staffing and recruitment
Note20 Sept 2023
Using medicines safely

Note20 Sept 2023
Working in partnership with others
Note20 Sept 2023
Continuous learning and improving care
Note20 Sept 2023
Engaging and involving people using the service, the public and staff
Note20 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements