Operated by Nurse Plus and Carer Plus (UK) Limited

Nurse Plus UK - Truro

OutstandingRated 24/06/2022Home care · Truro

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note24 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jun 2022
Staff support, training, skills and experience
Note24 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note24 Jun 2022
Medicines managed safely with regular competency checks and audits
Note24 Jun 2022
Person-centred initiatives such as knitted hearts during lockdown and video calls to reduce isolation
Note24 Jun 2022
Excellent partnership working with healthcare professionals and other agencies
Note24 Jun 2022
Robust auditing and quality assurance scoring 'green' with no concerns
Note24 Jun 2022
Free training open to families to help them care for loved ones
Note24 Jun 2022
Strong support for staff during COVID-19 including face-to-face supervision and mental health buddy system

Note24 Jun 2022
End of life care and support
Note24 Jun 2022
Improving care quality in response to complaints or concerns
Note24 Jun 2022
Meeting people's communication needs
Note24 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jun 2022
Learning lessons when things go wrong
Note24 Jun 2022
Preventing and controlling infection
Note24 Jun 2022
Using medicines safely
Note24 Jun 2022
Staffing and recruitment
Note24 Jun 2022
Assessing risk, safety monitoring and management
Note24 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Jun 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note24 Jun 2022
Duty of candour
Note24 Jun 2022
Working in partnership with others
Note24 Jun 2022
Engaging and involving people using the service, the public and staff
Note24 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering