Operated by Hampshire County Council

Community Response Team Mid Hants

GoodRated 8 Oct 2023Home care · Winchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Aug 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note10 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Aug 2023
Supporting people to live healthier lives, access healthcare services and support
Note10 Aug 2023
Adapting service, design, decoration to meet people's needs
Note10 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Aug 2023
Staff support: induction, training, skills and experience
Note10 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note10 Aug 2023
Robust infection control practices with PPE use consistently observed by people receiving care
Note10 Aug 2023
Accessible Information Standard met including use of picture boards and sensory team referrals for people with communication needs
Note10 Aug 2023
Positive organisational culture with high staff morale and good teamwork
Note10 Aug 2023
Effective governance and quality assurance systems with regular reviews and feedback mechanisms
Note10 Aug 2023
Strong, supportive leadership with experienced registered manager praised by both staff and people using the service
Note

Note10 Aug 2023
End of life care and support
Note10 Aug 2023
Improving care quality in response to complaints or concerns and learning lessons
Note10 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note10 Aug 2023
Meeting people's communication needs
Note10 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Aug 2023
Preventing and controlling infection
Note10 Aug 2023
Using medicines safely
Note10 Aug 2023
Staffing and recruitment
Note10 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Aug 2023
Assessing risk, safety monitoring and management

Note10 Aug 2023
Continuous learning and improving care; duty of candour
Note10 Aug 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note10 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info