PCAS Kent Ltd

InadequateRated 30/07/2025Home care · Faversham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note30 Dec 2022
Adapting service, design, decoration to meet people's needs
Note30 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Dec 2022
Staff support: induction, training, skills and experience
Note30 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Dec 2022
Provider engaged with Kent Integrated Care Alliance and Skills for Care forums, keeping up to date with best practice.
Note30 Dec 2022
Robust MCA and consent practices with appropriate Court of Protection authorisations and IMCA access.
Note30 Dec 2022
Strong community access and social inclusion support with people engaged in activities, holidays and employment.
Note30 Dec 2022
People were actively involved in staff recruitment, tenants' meetings, and planning their own care.
Note30 Dec 2022
Incidents and accidents were well managed with lessons learned shared in team and handover meetings.
Note

Note30 Dec 2022
Improving care quality in response to complaints or concerns
Note30 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Dec 2022
Meeting people's communication needs
Note30 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Dec 2022
Learning lessons when things go wrong
Note30 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Dec 2022
Preventing and controlling infection
Note30 Dec 2022
Using medicines safely
Note30 Dec 2022
Assessing risk, safety monitoring and management
Note30 Dec 2022
Staffing and recruitment

Note30 Dec 2022
Working in partnership with others
Note30 Dec 2022
Engaging and involving people using the service, the public and staff
Note30 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Dec 2022
Continuous learning and improving care; governance and quality performance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info