Operated by Assure HealthCare Group (South) Ltd

Northbrook

Not RatedHome care · Southampton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note8 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Feb 2023
Staff support: induction, training, skills and experience
Note8 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Feb 2023
The service promoted maximum independence, privacy and dignity, including people holding their own key fobs and staff seeking permission before entering bedrooms.
Note8 Feb 2023
Relatives and staff consistently praised the registered manager and management team for responsiveness, transparency and approachability.
Note8 Feb 2023
Open, inclusive and supportive culture with approachable leadership and effective quality assurance processes including audits of medication, IPC, health and safety and finances.
Note8 Feb 2023
Strong multi-agency working with health and social care professionals including epilepsy nurses, SLTs and community learning disability teams.
Note8 Feb 2023
People were supported to lead active, independent lives with a wide variety of hobbies, activities and social opportunities.

Note8 Feb 2023
Improving care quality in response to complaints or concerns
Note8 Feb 2023
End of life care and support
Note8 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
Note8 Feb 2023
Meeting people's communication needs
Note8 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Feb 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note8 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note8 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info