New Leaf Supported Living Limited

GoodRated 2 Aug 2022Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Apr 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note10 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Apr 2022
Staff support: induction, training, skills and experience
Note10 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Apr 2022
Positive risk-taking approach supporting people to explore new opportunities
Note10 Apr 2022
Smooth transitions into the service even during the COVID-19 pandemic
Note10 Apr 2022
Person-centred culture promoting independence, choice, and inclusion
Note10 Apr 2022
Effective collaboration with families and external healthcare professionals
Note10 Apr 2022
Strong safeguarding awareness with all incidents investigated and lessons shared
Note10 Apr 2022
Safe medicines management including awareness of STOMP principles

Note10 Apr 2022
End of life care and support
Note10 Apr 2022
Improving care quality in response to complaints or concerns
Note10 Apr 2022
Meeting people's communication needs
Note10 Apr 2022
Planning personalised care to ensure people have choice and control

Note10 Apr 2022
Learning lessons when things go wrong
Note10 Apr 2022
Preventing and controlling infection
Note10 Apr 2022
Using medicines safely
Note10 Apr 2022
Staffing and recruitment
Note10 Apr 2022
Assessing risk, safety monitoring and management
Note10 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Apr 2022
Continuous learning and improving care; working in partnership with others
Note10 Apr 2022
Engaging and involving people using the service, the public and staff
Note10 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note10 Apr 2022
How the provider understands and acts on the duty of candour
Note10 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering