The Cornhill Group Services Ltd

GoodRated 2 Apr 2023Home care · Grays

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Feb 2023
Staff support: induction, training, skills and experience
Note4 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Feb 2023
Cultural beliefs and diverse needs of people were acknowledged and respected by staff.
Note4 Feb 2023
A business continuity plan was in place for exceptional circumstances.
Note4 Feb 2023
People and relatives consistently reported kind, respectful and dignified care from staff.
Note4 Feb 2023
The registered manager worked closely with local commissioning teams and healthcare professionals.
Note4 Feb 2023
Care files were personalised and regularly reviewed to reflect people's changing needs.
Note4 Feb 2023

Note4 Feb 2023
End of life care and support
Note4 Feb 2023
Improving care quality in response to complaints or concerns
Note4 Feb 2023
Meeting people's communication needs
Note4 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Feb 2023
Working in partnership with others
Note4 Feb 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note4 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Feb 2023
How the provider understands and acts on the duty of candour
Note4 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering