Operated by Mencap in Kirklees

Mencap in Kirklees (DCA)

GoodRated 4 Apr 2018Home care · Huddersfield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note21 Dec 2023
Mental capacity assessed appropriately; staff demonstrated good understanding of MCA principles.
Note21 Dec 2023
Quarterly infection prevention and control audits completed in each supported living house with issues addressed.
Note21 Dec 2023
Relatives and people using the service highly complimentary of management accessibility and responsiveness.
Note21 Dec 2023
Good incident learning demonstrated through analysis of a serious unwell episode and sharing of learning across the service.
Note21 Dec 2023
Effective partnership working with health and social care professionals and community initiatives such as 'Community Circles'.
Note21 Dec 2023
Positive open culture with staff, people and relatives able to express opinions and make suggestions; quality assurance surveys analysed and acted upon.
Note21 Dec 2023
Strong safeguarding awareness with appropriate referrals made to the local authority safeguarding team when needed.
Note21 Dec 2023
Safe recruitment processes including DBS checks and references completed before staff commenced work.
Note21 Dec 2023
Person-centred risk assessments reviewed at least monthly, with sufficient detail to mitigate risks without restricting lifestyles.
Note21 Dec 2023
Staff supported people to have choice and control in their care, working in the least restrictive way possible in line with Right Support, Right Care, Right Culture guidance.
minorgovernance21 Dec 2023
Although neither of these issues had been identified through auditing...the management team agreed that the auditing of medication management could be made more robust.
minormedication_management21 Dec 2023
We saw a few recording gaps on some older Medication administration records (MARs) and handwritten MARs did not always show clear dates.