Operated by Pheonix Healthcare Ltd

Pheonix Healthcare

Requires improvementRated 14/04/2022Home care · High Wycombe

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Apr 2022
Staff support: induction, training, skills and experience
Note27 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Apr 2022
Service worked in partnership with local authority and health/social care professionals
Note27 Apr 2022
Medicines administration records were satisfactorily completed
Note27 Apr 2022
Incidents and accidents were recorded and investigated appropriately
Note27 Apr 2022
Adequate supplies of personal protective equipment and infection control training in place
Note27 Apr 2022
People's independence, dignity and privacy were respected and promoted
Note27 Apr 2022
People and relatives said staff were kind and caring; provider maintained a log of compliments

Note27 Apr 2022
End of life care and support
Note27 Apr 2022
Improving care quality in response to complaints or concerns
Note27 Apr 2022
Meeting people's communication needs
Note27 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Apr 2022
Learning lessons when things go wrong
Note27 Apr 2022
Preventing and controlling infection
Note27 Apr 2022
Using medicines safely
Note27 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Apr 2022
Staffing and recruitment
Note27 Apr 2022
Assessing risk, safety monitoring and management

Note27 Apr 2022
Working in partnership with others
Note27 Apr 2022
Continuous learning and improving care
Note27 Apr 2022
Engaging and involving people using the service, the public and staff
Note27 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info