Caremax Support Services Ltd

Requires improvementRated 5 Jun 2022Home care · Wolverhampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 May 2022
Respecting and promoting people's privacy, dignity and independence
Note12 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note12 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 May 2022
Staff support: induction, training, skills and experience
Note12 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 May 2022
The provider understood and was meeting their duty of candour.
Note12 May 2022
People had personalised care plans, communication plans and end of life care plans reflecting their preferences.
Note12 May 2022
Capacity assessments were completed in line with the MCA and the provider worked with other professionals.
Note12 May 2022
People's dignity, privacy and independence were promoted; staff knew people well and supported their preferences.
Note12 May 2022
Staff received a five day induction and training in people's specific healthcare needs such as diabetes.
Note12 May 2022

Note12 May 2022
End of life care and support
Note12 May 2022
Meeting people's communication needs
Note12 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note12 May 2022
Improving care quality in response to complaints or concerns

Note12 May 2022
Learning lessons when things go wrong
Note12 May 2022
Systems and processes to safeguard people from the risk of abuse
Note12 May 2022
Using medicines safely
Note12 May 2022
Staffing and recruitment
Note12 May 2022
Assessing risk, safety monitoring and management
Note12 May 2022
Preventing and controlling infection

Note12 May 2022
How the provider understands and acts on the duty of candour
Note12 May 2022
Working in partnership with others
Note12 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 May 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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