Phoenix All Care Ltd

GoodRated 5 Oct 2022Home care · Wellingborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Respecting and promoting people's privacy, dignity and independence
Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Staff support: induction, training, skills and experience
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 May 2022
Open and transparent leadership with awareness of duty of candour
Note10 May 2022
Staff feel supported by the registered manager with good team work
Note10 May 2022
Kind, compassionate staff who respect privacy, dignity and independence
Note10 May 2022
Strong partnership working with health and social care professionals
Note10 May 2022
Registered manager is a qualified nurse who trains staff in healthcare tasks
Note10 May 2022
Sufficient PPE available and staff participating in COVID-19 testing

Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Meeting people's communication needs
Note10 May 2022
End of life care and support
Note10 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 May 2022
Learning lessons when things go wrong
Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse

Note10 May 2022
Working in partnership with others
Note10 May 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 May 2022
Duty of candour
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering