Operated by M N Pulse Solutions Ltd

M N Pulse Solutions

Requires improvementRated 23/09/2022Home care · Bromsgrove

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Sept 2022
Staff work with other agencies to provide consistent, effective, timely care
Note23 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Sept 2022
Staff support: induction, training, skills and experience

Note23 Sept 2022
Initial assessments were detailed and recorded preferences including protected characteristics.
Note23 Sept 2022
Collaborative working with social workers, GPs and mental health teams.
Note23 Sept 2022
People felt involved in their care and staff respected privacy, dignity, and gender preferences.
Note23 Sept 2022
Registered manager took immediate action to implement an electronic care call monitoring system.
Note23 Sept 2022
People and their relatives felt safe with staff in their homes and protected from the risks of abuse.
Note23 Sept 2022

Note23 Sept 2022
End of life care and support
Note23 Sept 2022
Planning personalised care to ensure people have choice and control
Note23 Sept 2022
Improving care quality in response to complaints or concerns
Note23 Sept 2022
Meeting people's communication needs

Note23 Sept 2022
Learning lessons when things go wrong
Note23 Sept 2022
Preventing and controlling infection
Note23 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Sept 2022
Using medicines safely
Note23 Sept 2022
Staffing and recruitment
Note23 Sept 2022
Assessing risk, safety monitoring and management

Note23 Sept 2022
Continuous learning and improving care; Working in partnership with others
Note23 Sept 2022
Engaging and involving people using the service, the public and staff
Note23 Sept 2022
Duty of candour
Note23 Sept 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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