Ultimate Complex Care Ltd

GoodRated 11 Aug 2022Home care · Weston-super-mare

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note6 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Jan 2023
Respecting and promoting people's privacy, dignity and independence

Note6 Jan 2023
Supporting people to eat and drink enough and access healthcare services
Note6 Jan 2023
Staff support: induction, training, skills and experience
Note6 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jan 2023
Ensuring consent to care and treatment in line with law and guidance

Note6 Jan 2023
Regular supervisions, staff meetings and welfare checks fostered open two-way communication
Note6 Jan 2023
People's communication needs assessed and addressed in care plans in line with Accessible Information Standard
Note6 Jan 2023
Flexible staffing with consistent teams assigned to individuals, providing continuity of care
Note6 Jan 2023
Positive person-centred culture with staff promoting independence and spending quality time with people
Note6 Jan 2023
Staff demonstrated detailed knowledge of people's needs and received role-specific training including epilepsy and PBM
Note

Note6 Jan 2023
Improving care quality in response to complaints or concerns
Note6 Jan 2023
Meeting people's communication needs
Note6 Jan 2023
Planning personalised care to ensure people have choice and control

Note6 Jan 2023
Working in partnership with others; Continuous learning and improving care
Note6 Jan 2023
Engaging and involving people using the service, the public and staff
Note6 Jan 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note6 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info