Operated by Vision Care Services (Uk) Limited

Vision Care Wakefield

Requires improvementRated 29/09/2022Home care · Wakefield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Sept 2022
Staff support: induction, training, skills and experience

Note29 Sept 2022
Working in partnership with healthcare professionals and local authority
Note29 Sept 2022
Management team approachable and complaints taken seriously
Note29 Sept 2022
Effective PPE provision and infection control aligned with COVID-19 guidance
Note29 Sept 2022
Staff treated people with kindness, dignity and respect according to relatives
Note29 Sept 2022
Person-centred care plans including life history, social, religious and cultural needs
Note29 Sept 2022
Safe recruitment practices including DBS checks and references

Note29 Sept 2022
Improving care quality in response to complaints or concerns
Note29 Sept 2022
Meeting people's communication needs
Note29 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Sept 2022
Learning lessons when things go wrong
Note29 Sept 2022
Preventing and controlling infection
Note29 Sept 2022
Staffing and recruitment
Note29 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Sept 2022
Using medicines safely
Note29 Sept 2022
Assessing risk, safety monitoring and management

Note29 Sept 2022
Working in partnership with others
Note29 Sept 2022
Engaging and involving people using the service, the public and staff
Note29 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Sept 2022
Continuous learning and improving care