Operated by Access 24/7 Health Care Ltd

Access 24/7 Healthcare Ltd

GoodRated 17/06/2025Home care · Grays

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note18 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Nov 2023
Staff support: induction, training, skills and experience

Note18 Nov 2023
Most relatives were happy with care and would recommend the service.
Note18 Nov 2023
The service worked in partnership with the Local Authority, ICB and other healthcare professionals.
Note18 Nov 2023
Staff understood MCA principles and sought consent before providing support.
Note18 Nov 2023
People's needs, protected characteristics, nutritional needs and capacity were assessed and recorded prior to care commencement.
Note18 Nov 2023
People were protected from infection risk; adequate PPE was supplied and staff received IPC and food hygiene training.
Note18 Nov 2023
Risks to people were identified, assessed, and recorded; staff demonstrated understanding of individual risk management.

Note18 Nov 2023
Preventing and controlling infection
Note18 Nov 2023
Assessing risk, safety monitoring and management
Note18 Nov 2023
Staffing and recruitment
Note18 Nov 2023
Systems and processes to safeguard people from abuse; learning lessons when things go wrong
Note18 Nov 2023
Using medicines safely

Note18 Nov 2023
Working in partnership with others
Note18 Nov 2023
Engaging and involving people, the public and staff; considering equality characteristics
Note18 Nov 2023
Managers and staff being clear about their roles; understanding quality, performance, risks and regulatory requirements
Note18 Nov 2023
Promoting a positive culture; duty of candour; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info