Operated by Grace Live In Carers Ltd

Grace 247 Care Wiltshire

Requires improvementRated 3 Apr 2023Home care · Salisbury

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note12 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note12 Apr 2023
The new manager had a clear plan to develop the service including an improved staffing structure with care coordinators and seniors.
Note12 Apr 2023
People's visits were scheduled to ensure time-specific medicines were given as prescribed.
Note12 Apr 2023
Staff received a range of mandatory training including specialist topics such as stoma management.
Note12 Apr 2023
A health and social care professional noted Grace 247 worked professionally and held themselves to high standards.
Note12 Apr 2023
People were generally supported by the same staff, which ensured consistency.
Note

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Meeting people's communication needs
Note12 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note12 Apr 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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