Bluebird Care (Welwyn & Hatfield)

Hatfield, AL9 · Established 24/1 · Operated by Emerald Dreams Limited

A CQC-regulated home-care provider serving Hatfield, registered since 24/1. Rated Good at its most recent CQC inspection (Mar 2018).

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What the CQC found

The five questions inspectors ask, and how Bluebird scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People consistently reported feeling safe, listened to and in control of their care, with staff promoting independence and dignity.”
CQC inspection report, Oct 2021

“Registered manager commissioned external quality assurance surveys and maintained a joint action plan with the provider for continuous improvement.”
CQC inspection report, Oct 2021

“Effective recruitment, induction and ongoing supervision processes including competency-based shadowing and unannounced spot checks.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Bluebird Care (Welwyn & Hatfield) was rated Good overall with an Outstanding rating for Responsive, reflecting a strong person-centred culture in which staff consistently went above and beyond to support people's independence, social inclusion and individual i…
Mar 2021
Insufficient evidence to rate
This targeted inspection of Bluebird Care (Welwyn & Hatfield) focused on staffing levels, training, sickness management and document security, finding adequate staffing and strong COVID-19 protocols but noting a social distancing breach in the office and gaps…
Jan 2020
Requires improvement
Bluebird Care (Welwyn & Hatfield) was rated Requires Improvement overall at its November 2015 inspection, with the main concerns being the absence of real-time monitoring for missed care calls and insufficient governance systems to track incidents, complaints…
Sept 2014
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Bluebird does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at AL9 5AF in Hatfield. Service area not formally published; we recommend asking the agency directly when requesting a quote.

AL9

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