Note16 Sept 2022
Timely referrals to healthcare professionals and good partnership working with local authority
Note16 Sept 2022
Risk assessments carried out, regularly reviewed, with measures to mitigate risks
Note16 Sept 2022
People treated with dignity, kindness and respect; consent sought before care
Note16 Sept 2022
Staff received induction, ongoing training, supervisions and appraisals; Care Certificate available
Note16 Sept 2022
Safe recruitment with DBS checks and references obtained
Note16 Sept 2022
Staff followed good infection prevention and control practice and wore PPE
Note16 Sept 2022
People received their medication as prescribed and staff managed medicines safely
moderateleadership16 Sept 2022
the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
moderateincident_learning16 Sept 2022
there were inconsistencies in the analysis and follow up to identify lessons learnt, duty of candour and prevent reoccurrence.
moderaterecord_keeping16 Sept 2022
not all versions kept in people's homes or that they could access electronically were accurate, despite them advising the office staff of this.
moderateperson_centred_care16 Sept 2022
Daily records seen were task led focused and did not always reflect people's mood, wellbeing and their individual preferences and wishes.
moderatecomplaints_handling16 Sept 2022
Management can be defensive if you try to raise things. I felt like I was in the wrong, it put me off so I don't bother anymore.
moderatecommunication_with_families16 Sept 2022
There is a lack of communication. You can wait ages for a reply. It is so frustrating and causes such distress.
criticalmissed_or_late_visits16 Sept 2022
they had not initially identified the two missed visits we had found.
moderatestaffing_levels16 Sept 2022
A high turnover of staff had impacted at times on the continuity of care.
moderategovernance16 Sept 2022
Governance systems did not provide effective oversight of the service and its performance.
criticalsafeguarding16 Sept 2022
we found two safeguarding concerns had not been escalated properly to CQC