Operated by DBAM Solutions Ltd

DBAM Guildford

GoodRated 4 Dec 2022Home care · Guildford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note7 Oct 2023
Staff felt well-supported with open-door management policy and accessible channels for raising concerns.
Note7 Oct 2023
Quality monitoring systems including monthly medicines audits and regular spot checks of care delivery.
Note7 Oct 2023
Effective multi-agency working with occupational therapists, palliative care specialists, local authorities and CCGs.
Note7 Oct 2023
Strong registered manager providing visible leadership, regular home visits and responsive management.
Note7 Oct 2023
Complaints handled effectively in line with procedure, with complainants satisfied with resolutions.
Note7 Oct 2023
People received care from consistent staff, fostering positive relationships and person-centred care.
Note7 Oct 2023
Staff received thorough induction including shadowing, regular supervision and ongoing training.
Note7 Oct 2023
Medicines managed safely with training, competency assessments, spot checks and monthly audits.
Note7 Oct 2023
Robust risk assessments carried out across multiple domains, regularly reviewed and updated following incidents.
Note7 Oct 2023
People felt safe with staff and relatives praised staff competency with equipment such as hoists and profiling beds.
minorcommunication_with_families7 Oct 2023
Two people told us they sometimes found communication difficult with staff whose first language was not English. 'There is sometimes a bit of a language barrier with one or two of them.'
minormissed_or_late_visits7 Oct 2023
Some people told us staff timekeeping had not always been good but had improved in recent weeks. One person told us staff were sometimes late for their calls and they did not always get a message