Operated by Expert Care Solutions Ltd

Expert Care Solutions – Worcester Park

GoodRated 21/05/2022Home care · Worcester Park

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 May 2022
Respecting and promoting people's privacy, dignity and independence
Note21 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note21 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 May 2022
Staff support: induction, training, skills and experience
Note21 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 May 2022
Strong partnership working with GPs, hospitals, physiotherapists and district nurses
Note21 May 2022
Effective quality assurance, spot checks and engagement via surveys
Note21 May 2022
Positive relative feedback about caring, dignified and respectful staff
Note21 May 2022
Person-centred care plans reflecting people's history, preferences and end of life wishes
Note21 May 2022
Regular staff training, supervision, induction and Care Certificate support
Note21 May 2022
Detailed, personalised risk assessments covering mobility, falls and medicines

Note21 May 2022
End of life care and support
Note21 May 2022
Improving care quality in response to complaints or concerns
Note21 May 2022
Meeting people's communication needs
Note21 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 May 2022
Learning lessons when things go wrong
Note21 May 2022
Preventing and controlling infection
Note21 May 2022
Using medicines safely
Note21 May 2022
Assessing risk, safety monitoring and management
Note21 May 2022
Systems and processes to safeguard people from the risk of abuse
Note21 May 2022
Staffing and recruitment

Note21 May 2022
Working in partnership with others
Note21 May 2022
Engaging and involving people using the service, the public and staff
Note21 May 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note21 May 2022
Duty of candour
Note21 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering