Operated by TFT Consultancy Limited

25 The Beeches

GoodRated 24/02/2022Home care · Tilbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Feb 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note24 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Feb 2022
Staff support: induction, training, skills and experience
Note24 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Feb 2022
The registered manager was receptive to inspection feedback and took prompt corrective action during the inspection process.
Note24 Feb 2022
People's equality, diversity, cultural and religious needs were identified and recorded in care plans.
Note24 Feb 2022
Medicines management included staff training, competency assessments and regular audits by the registered manager.
Note24 Feb 2022
Staff received induction, Care Certificate training, supervisions and ongoing support from an approachable registered manager.
Note24 Feb 2022
Relatives spoke positively about staff being kind, caring and going above and beyond, with all saying they would recommend the service.
Note

Note24 Feb 2022
End of life care and support
Note24 Feb 2022
Improving care quality in response to complaints or concerns
Note24 Feb 2022
Meeting people's communication needs
Note24 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Feb 2022
Learning lessons when things go wrong
Note24 Feb 2022
Preventing and controlling infection
Note24 Feb 2022
Using medicines safely
Note24 Feb 2022
Staffing and recruitment
Note24 Feb 2022
Assessing risk, safety monitoring and management
Note24 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Feb 2022
Continuous learning and improving care; working in partnership with others
Note24 Feb 2022
Engaging and involving people using the service, the public and staff
Note24 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Feb 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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