Kingsway Care Ltd

GoodRated 7 Sept 2022Home care · Hove

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Jul 2022
Staff support: induction, training, skills and experience
Note9 Jul 2022
Assessing people's needs and choices; delivering care in line with standards
Note9 Jul 2022
Supporting people to eat and drink enough and access healthcare

Note9 Jul 2022
Active management oversight via electronic care system and audits
Note9 Jul 2022
Strong partnership working with health professionals
Note9 Jul 2022
Effective infection prevention and control with appropriate PPE
Note9 Jul 2022
Positive culture of teamwork and open communication
Note9 Jul 2022
Safe recruitment processes including DBS checks and references
Note9 Jul 2022
Person-centred care plans with pen pictures and 'word clouds'

Note9 Jul 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note9 Jul 2022
Managers and staff being clear about roles, quality, risks and regulatory requirements
Note9 Jul 2022
Duty of candour
Note9 Jul 2022
Promoting a positive, person-centred, inclusive culture; partnership working

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info