Operated by Bhandal Care Ltd

Bhandal Care

GoodRated 26/03/2025Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Dec 2023
Staff support, training, skills and experience

Note20 Dec 2023
Sufficient staff were deployed with travel time planned between calls and safe recruitment processes in place.
Note20 Dec 2023
People's communication needs were assessed and the Accessible Information Standard was met.
Note20 Dec 2023
The provider worked in partnership with district nurses, GPs and local pharmacies to deliver effective care.
Note20 Dec 2023
Complaints handling was improved with processes introduced to review and resolve concerns.
Note20 Dec 2023
Staff were described as caring and kind; people and relatives provided highly positive feedback.
Note20 Dec 2023

Note20 Dec 2023
End of life care and support
Note20 Dec 2023
Supporting people to develop and maintain relationships and to avoid social isolation
Note20 Dec 2023
Meeting people's communication needs
Note20 Dec 2023
Planning personalised care
Note20 Dec 2023
Improving care quality in response to complaints or concerns

Note20 Dec 2023
Learning lessons when things go wrong
Note20 Dec 2023
Using medicines safely
Note20 Dec 2023
Preventing and controlling infection
Note20 Dec 2023
Staffing and recruitment
Note20 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Dec 2023
Assessing risk, safety monitoring and management

Note20 Dec 2023
Working in partnership with others
Note20 Dec 2023
How the provider understands and acts on the duty of candour
Note20 Dec 2023
Engaging and involving people using the service, the public and staff
Note20 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info