Note2 Jun 2023
The service worked in partnership with other agencies including health and social care professionals.
Note2 Jun 2023
Half of people and relatives spoken with said they were happy with the service and would recommend it.
Note2 Jun 2023
The management team demonstrated their understanding of duty of candour.
Note2 Jun 2023
The provider supplied staff with PPE and people confirmed it was used during care visits.
Note2 Jun 2023
Relevant pre-employment checks including DBS checks, references and proof of identity had been carried out.
Note2 Jun 2023
Staff had received training on how to safeguard people from the risk of abuse.
minorcommunication_with_families2 Jun 2023
We've not had any surveys. They don't listen. Communication isn't as good as it should be.
moderateperson_centred_care2 Jun 2023
People were not empowered to influence the care and support they received.
moderateincident_learning2 Jun 2023
The provider was not able to demonstrate how they monitored or managed missed, late and shortened care calls. There was no system in place to enable this.
moderateconsent_capacity2 Jun 2023
Staff training in record keeping needed to be improved in relation of the use of the Mental Capacity Act 2005 (MCA).
moderatestaff_training2 Jun 2023
The provider had not heard about this training and staff working for Forest Homecare Suffolk had not undertaken it [Oliver McGowan Mandatory Training].
moderaterecord_keeping2 Jun 2023
People's care records did not always include clear guidelines for staff in how to manage risks to their care.
moderatecare_planning2 Jun 2023
A risk assessment for one person stated there was no issue with their skin integrity. This was despite them using three topical creams for their skin.
criticalleadership2 Jun 2023
The registered manager did not have enough oversight of the service. They did not maintain a presence at the service or undertake any management audits.
criticalgovernance2 Jun 2023
The provider had failed to establish effective quality assurance and governance systems that identified areas of risk and improvement needed within the service.
criticalstaffing_levels2 Jun 2023
The timings are all over the place. They are usually late, it's happening a lot recently, I think they are short staffed.
criticalmissed_or_late_visits2 Jun 2023
78.1% of calls (5555 of care calls in total) had no travel time built in... 14% of people had less than half of the planned duration delivered.
criticalmedication_management2 Jun 2023
There are always tablets remaining that [family member] hasn't had. I've found tablets on the floor. A whole packet of tablets as well.